b' Plan your work and work yourPlan. -Jack WelchClient Success Clients use a single email addressour ticketing system ensures visibility to all subject matter experts and help them resolve issues and queries. Emails dont get stuck in an individuals mailbox and dont need to be forwarded for action! Everyone is on the same page as all replies, notes, and attachments are grouped together in a conversation thread. Additionally, client conversations are tracked, tagged, and categorized and fed into analytic tools that provide more insights as a part of our stewardship reports.Project Management We take care of the details of execution. Our teams collaborate on specific projects (ie. Implementation, open enrollment) with pre-defined task lists and milestones to ensure high quality while meeting deadlines.We track multiple ongoing projects with dashboards and Gantt charts, and periodically touch base to make sure we are delivering the right results.And its all documented! We make sure all aspects our benefits administration solutions are documented and up to date. We provide a Client Deployment Summary that covers 1.Benefits Junction enrollment and eligibility setup 2.Premium rates and payroll contribution schedules 3.Processes and work/data flows 4.All key contacts for the benefit program 5.Details of additional services in scope1 0'