b'The Benefits DeskTM usescall and ticketing dashboardsto manage requests from employees. Dashboardsallow the team to be notifiedand act promptly when anemployee needs assistance. New! Schedule Call Back Employees may request a call back at a specified time. 3 Levels of Service Options Call Dashboard1Enrollment Support A call dashboard is visibleIncludes tech support for enrollment and to all benefits specialistseligibility issues troubleshooting. on their desktop. It displays real time data of2Benefits Support calls and helps evaluate performance.We address benefit inquiries and help with explanation of plans during enrollment. 3Employee Advocacy A support specialist advocates on behalf of employees with providers and insurance companies, including understanding of DashboardEOBs, claims resolution, resubmission of claims, and appeals support. Management An internal dashboard of calls and tickets is used to monitor progress and ensure SLAs are being met. 1 4'